Refund and Returns Policy

Refund policy

  • At otomate, we are committed to delivering high-quality automotive cleaning products to our valued customers. Our Refund Policy is designed to ensure a fair and transparent process for handling returns and replacements. Please carefully review the following policy:
    1. Damaged Products:
  • We offer replacements for liquid products if they are delivered in damaged condition.
  • To initiate a replacement or refund for a damaged product, please contact our customer support team within 7 days of receiving the product.
  • Proof of the product’s damaged condition, such as clear photographs, is required for processing your replacement.
  • 2. Eligibility for Replacement or Refund:
  • Replacements or Refund will only be provided for products that are delivered in a damaged condition.
  • If a product is damaged during transit, we require evidence of the damage to facilitate a replacement.
  • 3. Contacting Customer Support:
  • For damaged product replacements & replacements, please contact our customer support team at info@otomate.in  or whatsapp us on +91 8075458686.
  • Provide your order number and attach clear photographs of the damaged product to your communication.
  • 4. Replacement Process:
  • Once your request is received and approved, we will initiate the replacement process.
  • We will arrange for a return pickup, and once we receive the product, a replacement will be dispatched to you with no extra charges.
  • Please allow 5-10 days for the replacement product to be delivered.
  • 5. Non-Replacement/Refund Items:
  • All liquid products are eligible for replacement/refund if delivered in a damaged condition.
  • We do not offer replacements/refund for products that have been used or are not in their original packaging.
  • 6. Changes to Replacement Policy:
  • Once your refund request is approved, the refund process will be initiated.
  • The refund will be credited to your original payment method.
  • Please allow 7–10 business days for the amount to reflect in your account.
  • 7. Changes to Replacement Policy:
  • otomate reserves the right to modify or update this Replacement Policy at any time without prior notice. Please review this policy periodically for any changes.
  • By making a purchase on our website, you acknowledge and agree to abide by the terms outlined in this Refund and Replacement Policy. If you have any questions or concerns, please contact our customer support team for assistance.
    Thank you for choosing otomate for your automotive cleaning needs!