When will my order be packed and shipped?
Orders are usually processed within 12–24 hours of confirmation (excluding weekends and public holidays). Once shipped, you’ll get a separate email with the tracking details.

Can I cancel my order after placing it?
Orders can only be canceled within 24 hours of placing them. Once the order has been dispatched, cancellations will not be accepted under any circumstances.

How long will delivery take?
Most deliveries within India are completed in 2–5 business days.

Is there a shipping fee?
Shipping is free on all prepaid orders. For cash on delivery, there is a small handling charge of ₹30.

How can I track my order?
As soon as your order is shipped, you’ll receive an email with a tracking number. Please allow up to 48 hours for the tracking link to update.

If your order hasn’t reached you within 9 days of receiving the shipping confirmation, please e-mail us at info@otomate.in or WhatsApp on +918075458686 with your name and order number, and we’ll assist you.